Service Level Agreement
PT Sanitaria Uttama understands that a one-size-fits-all approach to maintenance doesn’t work for everyone. That’s why we offer customizable Service Level Agreements (SLAs) designed to cater to your specific production requirements and budget. Here’s a breakdown of our tiered SLA options:
Maintenance Care - Essential Upkeep for Standalone Equipment:
The foundation of PT Sanitaria Uttama's SLAs, Maintenance Care focuses on preventative and predictive maintenance for standalone machines, modules, or complete lines within your factory. Our highly skilled Field Service Engineers (FSEs) handle the scheduled maintenance visits, ensuring your equipment functions optimally and potential issues are identified early on. This proactive approach minimizes downtime and keeps your production running smoothly. Maintenance Care also includes spare parts supply management, ensuring you have the necessary parts on hand to address minor issues swiftly.
Performance Care - Enhanced Support with Breakdown Services:
For clients seeking a more comprehensive level of service, Performance Care offers everything included in Maintenance Care, plus additional benefits. Senior FSEs with advanced expertise manage your maintenance needs. The scope of work remains the same, covering standalone equipment, modules, complete lines, or entire processing lines. Performance Care goes beyond preventative and predictive maintenance to encompass breakdown services. This ensures you receive prompt and effective support in case of unexpected equipment failures, minimizing downtime and production disruptions. Performance Care also includes a robust spare parts management system, guaranteeing you have the necessary parts readily available to address breakdowns efficiently
Asset Care - The Holistic Approach for Maximum Efficiency:
PT Sanitaria Uttama's most advanced SLA option, Asset Care, provides a holistic maintenance solution for your entire processing line. This comprehensive plan incorporates preventative, predictive, and breakdown services, ensuring your entire production system operates at peak efficiency.
A dedicated team of experts, including senior FSEs, collaborate to manage your maintenance needs. Asset Care goes a step further by including a system for continuous improvement. we proactively analyze your equipment performance and identify opportunities for optimization, ensuring your production lines consistently deliver maximum efficiency. The performance of this SLA is measured by Key Performance Indicators (KPIs) that track metrics like uptime, production output, and cost savings. This data-driven approach allows PT Sanitaria Uttama to continually refine our maintenance strategies and ensure your investment delivers optimal returns.
By offering a tiered structure of SLAs, PT Sanitaria Uttama empowers you to choose the level of maintenance support that best aligns with your production needs and budget. Whether you require essential upkeep for standalone equipment or a comprehensive plan for your entire processing line, we have the SLA solution to keep your production flowing smoothly and efficiently.